For organisations with plans to migrate to gige, the soundpoint ip 560 desktop phone protects investment in network infrastructure. The polycom soundpoint ip 560 desktop phone, with gige and polycom hd voice capabilities, is designed to make voice communications effective and productive. Polycom soundpoint ip 320, 321, 330, 331, 450, 550, 560. The soundpoint ip 560 model is certified for lync 20 as of the 4. Polycom soundpoint ip 560 4 line voip phone voip supply. To facilitate clear verbal communications, you need desktop phones with crystalclear voice transmission. This might not be an options since the epm software likes to ensure what it produces the config files is compatible with firmware on the phone. Combined download should be used where phones may be running pre4.
Polycom trio and soundstation ip platform compatibility. How to find out the firmware version of your polycom phone menu, 2, 1, 2, 1 to find out the current firmware version running on your polycom phone. Plug in your polycom ip phone and press the setup button to stop. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and. Soundpoint 321 voip phone with r4 firmware product page. How to upload firmware to a polycom unit voip supply. The highresolution graphic display supplies c ontent for call information, multiple languages, directory access, and system status. As a desk mount as a wall mount refer to the following sections to attach the base to the phone or. Soundpoint ip phones manual configuration this guide will show you how to manually setup a polycom soundpoint 320, 321, 330, 331, 335, 450, 550, 560, 650, 670 phone for use with virtualpbx. Set up polycom soundpoint 450, 550, 560, 650, 670 for 3cx. If you require additional information or assistance with. How to find the ip address of your polycom phone menu, 2, 2, 1 to find out the ip address of your polycom phone. Polycom soundpoint 321, 331, 335, 450, 550, 560, 650, 670 legacy phone support has been implemented to allow easy migration from an existing phone system to 3cx without the need to directly replace all existing ip phones.
Although the procedure hasnt been tested on other phones in the same series, it will likely work on other models as well. This article shows you how to upgrade the firmware on your polycom soundpoint ip phones. Polycom uc software release matrix for soundpoint ip and soundstation ip phones software release matrix for polycom vvx, soundstructure, obi edition phones release. This guide will assist with the configuration of the following polycom devices. Polycom soundpoint ip 320, 321, 330, 331, 450, 550, 560, 650, 670 the general settings to use with any sip compli. Polycom has just released new sip firmware version 3. Individual line indicators reflect voice messages left on that line.
For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, on the dial pad at the same time for soundstation ip 4000, 500, and 6000. Our open standards approach to desk phones delivers bestofbreed results and makes collaboration effortless. I cant use a newer build as they dont work on our hosted lync. Get a firstclass phone experience with enterprisegrade audio, video. The following partners have verified interoperability of polycom trio and soundstation ip conference phones with their ip telephony platforms. Parts list the following components are included in your soundpoint ip 670 phone package.
Polycom ip560 with freepbx epm voip forum spiceworks. Designed to appeal to both executive users who require advanced features and applications, and telephone attendants who need multiple line support and enhanced call handling capabilities, the polycom soundpoint ip 650 sets a new standard for a highperformance ip phone. Soundpoint ip 560 features a futureproof dualport gigabit ethernet switch for seamless integration with a computer or desktop server. Page 1 sip phone introducing the soundpoint ip 560 desktop phone with gige, a fourline sip phone that delivers calls of unprecedented richness and clarity and supports a comprehensive range of cuttingedge features to future proof your investment in network infrastructure page. If this option is used, the phone will no longer receive updates from 8x8 without using the clear upgrade server option. Scroll down see your phone ip address on the screen similar to ip. The soundpoint ip 430 desktop ip phones fullduplex speakerphone featuring polycom acoustic clarity technology delivers excellent voice quality and enables twoway interactive conversations that are as natural as being there. When you hear the ringback tone, or after you talk with the other party, press transfer or the transfer soft key again to complete the transfer. Configuring polycom soundpoint ip phones nn40010542 issue 1. The polycom soundpoint ip 560 desktop phone is engineered to make installation, configuration, and upgrades as simple and efficient as possible.
Soundpoint ip 560 sip 4 line gigabit ethernet ip desktop phone with hd voice. I still think the right course of action is to raise a ticket with the vendor. Attaching the base the phone base can be attached to the soundpoint ip 330320 in one of two ways. Split download file is recommended, but requires that all phones are running bootrom 4. Soundpoint ip 550, 560, 650 and 670 products require bootrom. Hi there, ive got 3 phones, 2 soundstaiton ip5000 and 1 soundpoint ip 560 connecting to a hosted lync 20 on uc firmware build 4. How to determine polycom ip address, firmware version. Getting started with your soundpoint ip 330320 phone 1 5 2. Soundpoint ip 450 user guide sip 3 momentum telecom.
Communication may be the greatest tool in any business. Reinstall the firmware on a soundpoint ip330 telzio. Make great things happen with polycom soundpoint ip 560 desktop phone in todays internet driven world, the ability to conduct real time communication and collaboration has become critical to an organizations survival. Polycom factory reset and software upgrade youtube. For organizations with existing gige deployment, the so undpoint ip 560 delivers unobstructed. How to manually update a soundpoint ip 335 poly community. Polycom soundpoint firmware needs to be updated for use with 3cx. Introducing the soundpoint ip 560 desktop phone with gige, a fourline sip phone that delivers calls of unprecedented richness and clarity and supports a comprehensive range of cuttingedge features to futureproof your investment in network infrastructure. Soundpoint ip 560 and soundstation ip5000 crashing.
Includes ac power supply with plug for north america. Polycom soundpoint ip 560 specifications pdf download. If you require additional information or assistance with your new phone, contact your system administrator. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. The highresolution graphic display supplies content for call information. In this guide i will outline the steps needed in order to install asterisknow and setup automatic configuration and firmware provisioning for your polycom soundpoint ip 335 and 550 sip phones. Connect the headset optional to the headset jack on the side of the phone. Soundstation ip 4000 supports sip and uses the same sip software as the soundpoint ip 30x50x60x phones.
Polycom ip 560 the polycom ip 560 desktop phone, with gige and polycom hd voice capabilities, is designed to make voice communications effective and productive. You can find tons of programs like this on the internet but the one that we. The soundpoint ip 550560 provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. Polycom is committed to working with its polycom trio and soundstation ip conference phone partners to maintain uptodate interoperability with the latest major platform releases. We sell the polycom soundpoint ip430 ip430 ip phone, voip adapters, analog and digital gateways, voip service, ip pbx software, power over ethernet poe, voip headsets, sip components and wireless voip phones. We also carry they largest breadth of manufacturers including linksys, sipura, rhino, digium, snom and more. Asterisknow is a free and powerful turnkey open source pbx system that can be combined with high quality polycom phones to create an enterprise level voip solution. How to factory reset polycom phone when default password. Make great things happen with polycom soundpoint ip 560. This guide is designed for use with the netvanta 7000 series and adtranpolycom ip phones. This tutorial will show you how to break any carrierlocked software on a polycom soundpoint ip330 ip phone. The soundpoint ip 550 560 provides a powerful, yet flexible ip communications solution, delivering excellent voice quality.
Administrators manual, user manual, release notes, product reference manual, quick start manual, specifications, connection manual. Polycom soundpoint ip 560 manuals manuals and user guides for polycom soundpoint ip 560. Is there an option to add your own firmware, where you can go to the polycom site and download the latest kit. This only applies to devices which are already running at least version 4. Polycom soundpoint how to provision a soundpoint 321. Soundpoint ip 430 desktop phone provides an easy transition from legacy pstn systems to the world of ip telephony. To see which version of the firmware your device is using, press menu status 2 platform 1 phone 1 scroll down to view bootblock and updater versions.
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